Following a recent experience involving Erisco Foods and a dissatisfied customer, the Manufacturers Association of Nigeria (MAN) has called for a balanced regulatory environment that would protect manufacturers from defamation and social media trial and at the same time safeguard the interests of the general public.
MAN made the call on Monday, in a statement titled, “Manufacturers Association of Nigeria Advocates for Balanced Regulatory Environment,” which was issued by the Director General of MAN, Segun Ajayi-Kadir.
Ajayi-Kadir, urged regulators and the buying public to “engender an atmosphere that promotes objectivity and fairness, whilst safeguarding the interest of the consumer and protecting the business and integrity of the manufacturer.”
He also emphasised, “the need for intentional steps to protect manufacturers from the adverse effects of social media trial and defamation and ensuring fairness for all stakeholders,” adding that “manufacturers should be protected from the adverse effects of unverified negative claims about locally manufactured products.”
The director general made the appeal while addressing the, “Impact of Social Media Defamation,” which he argued could significantly affect manufacturing businesses and even threaten their existence.
He added that there was need for measures that would recognise challenges faced by manufacturers in Nigeria and at the same time encourage consumers’ patronage and empathy.
The director general acknowledged and encouraged consumers’ right to voice legitimate complaints through appropriate channels, but underscored the significance of holding consumers accountable for spreading false information about local products and attempting to vilify local manufacturers in the public opinion place.
He pointed out that a recent experience between Erisco Foods and its dissatisfied customer highlighted the need for equal protection of manufacturers and consumers’ rights.
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